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Email: mary@chetspiritscent.uk
Don't hesitate to get in touch with Chet Spirit Scent. We hope the products you find here will help you create moments of mindfulness, reconnect with your spirit, and live a balanced, peaceful life. Let's walk this wellness journey together.
In the event of an item arriving damaged, contact must be made to ourselves via email within 48 hours of receipt of the goods and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return. If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing (by post, by e-mail or by using the Contact Us page on the website). Please note we will offer a refund for any faulty items instead of a replacement for orders overseas.
If by mistake we supply you with an incorrect item, you must notify us within 30 days.
If you wish to return an unwanted item, you must notify us in writing (either by post, by e-mail or by using the Contact Us page on the website) within 14 days of receipt of the item.
Before returning any items, you must inform Chet Spirit Scent of the reason for the return. Please quote your original order number on all returns and correspondence.
In the event of an item returned and not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.
We advise that customers return items of high value (£15 or more) a return signed for second class.
If an item(s) is returned without any written communication, and not in line with our returns procedure, will not compensate for any transport costs involved.
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