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Chet spirit scent
Email: mary@chetspiritscent.uk
Hours
Mon | 09:00 – 17:00 | |
Tue | 09:00 – 17:00 | |
Wed | 09:00 – 17:00 | |
Thu | 09:00 – 17:00 | |
Fri | 09:00 – 17:00 | |
Sat | Closed | |
Sun | Closed |
Join Me on the Journey to Wellness
Don't hesitate to get in touch with Chet Spirit Scent. We hope the products you find here will help you create moments to reconnect with your spirit, and live a balanced, peaceful life. Let's walk this wellness journey together by supporting Charities that make a difference. With every order placed £1 goes to support www.creekforchristsoundation.org
Return and Refund Policy
Damaged/Faulty items
In the event of an item arriving damaged, contact must be made to ourselves via email within 48 hours of receipt of the goods and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return. If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing (by post, by e-mail or by using the Contact Us page on the website). Please note we will offer a refund for any faulty items instead of a replacement for orders overseas.
Incorrect items received
If by mistake we supply you with an incorrect item, you must notify us within 30 days.
Unwanted items
If you wish to return an unwanted item, you must notify us in writing (either by post, by e-mail or by using the Contact Us page on the website) within 14 days of receipt of the item.
All Items should be returned in their original packaging and 'as new' to the Dispatch Depot:
AWDS
S9 1XT
Before returning any items, you must inform Chet Spirit Scent of the reason for the return. Please quote your original order number on all returns and correspondence.
In the event of an item returned and not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.
We advise that customers return items of high value (£15 or more) a return signed for second class.
If an item(s) is returned without any written communication, and not in line with our returns procedure, will not compensate for any transport costs involved.
Delivery prices & information
DISPATCH & DELIVERY TIMES
- We aim for 1-2 working days for dispatch of all orders (please note at the busiest time (Oct-Dec), dispatch times may take 3-4 working days.
- For UK orders sent via small parcel service (Yodel), delivery can take 2-5 working days after dispatch.
- Orders sent via APC are booked on an overnight service for delivery the next working day.
- Small items up to 500 grams (for EU) and up to 999 grams (ZONES 5 + 6) will be sent with DHL Packet Plus. This service is tracked and signatures are available on over 80% or deliveries.
- Delivery times to the EU is usually within 1 week after dispatch, however, factors such as customs clearance can impact delivery durations. Delivery times outside of the EU can take up to 15 working days.
- For orders placed after 4.30pm, the working day commences at 8am the next day.
METHODS OF DELIVERY
- Zone 1: Orders in the weight range of 0-3kg are sent via Yodel. Orders 3kg+ are sent via APC.
- Zone 2: Orders 100g-3kg are sent via Yodel. Orders 3kg+ are sent via DPD.
- Zone 3: Orders 0-3kg for Scottish Highlands will be sent via Yodel and 3kg+ with APC. Channel Islands will be sent via DHL.
- Zone 4, 5, 6 & 7: Orders are sent via DHL. For ZONE 6, if bulky or high quantity of items purchased then the shipping price will be more than the standard price paid as this is based on the total volume weight of the order, and therefore you will be notified about this by email.
ZONE 1 - UK Mainland
0-99g £2.79-100g -3kg £2.99 3kg+ £5.99
ZONE 2 - Northern Ireland BT
0-99g £7.79, 100g - 3kg £7.99, 3kg+ £14.50
3kg+
*Delivery can take up to 5 working days
ZONE 3 - Scottish Highlands & Isles , Channel Islands , Scilly Islands
0-99g £7.79, 100g - 3kg £7.99, 3kg+ £14.50
**The following postcodes fall into the Scottish Highlands and Isles.
AB37-AB38, AB41-AB56, FK17-FK21 , HS, IM, IV1 - IV56, KA27 & KA28, KW, PA20 - PA49, PA60 - PA78, PA80 - PA88, PH17 - PH44, PH49 & PH50,PO30 - PO41, TR(21-25), ZE
ZONE 4 - Ireland , Austria , Belgium , Czech Rep , Denmark , France , Hungary , Luxembourg , Netherlands , Poland, Italy , Lithuania , Portugal , Spain , Slovakia , Slovenia, Sweden, Bulgaria , Estonia , Finland , Greece , Latvia , Romania.
0-499g £10.00
*PLEASE NOTE ORDERS TO THE EU MAY BE SUBJECT TO CUSTOMS FEES PAYABLE BY THE RECEIVER.
Please note German Customs now require a LUCID number, therefore we are unable to ship to Germany from the UK
ZONE 5 - Switzerland , Norway
0-499g £10.00, 500g £13.00 , 999g £25.00
ZONE 6 - USA , Canada
0-499g £12.50, 500g - 999g £18.00, 1-2kg £35.00
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